Frequently asked questions

Shipping information?

trinh studio ships domestically via USPS and internationally via USPS and DHL eCommerce. Orders usually ship within 1-2 weeks, but may take longer during release periods. We do our best to ship as quickly as possible, but please be patient as we are a small team.

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery estimates are not guaranteed and may vary depending on destination and customs processing.

International customers are strongly encouraged to provide a phone number at checkout for delivery coordination and/or customs processing. Orders shipped outside the USA may be subject to customs duties, import taxes (including VAT or equivalent taxes), and other applicable charges as determined by the destination country. These charges are the responsibility of the recipient and are not covered by trinh studio.

Orders are considered fulfilled once accepted by the shipping carrier. If you have an issue with your order, please reach out to info@trinh.studio.

Where do you ship?

We currently ship within the 🇺🇸 USA and internationally to 🇨🇦 Canada, 🇯🇵 Japan, 🇰🇷 South Korea, 🇭🇰 Hong Kong, 🇹🇼 Taiwan, 🇸🇬 Singapore, 🇵🇭 Philippines, 🇻🇳 Vietnam, 🇲🇾 Malaysia, 🇹🇭 Thailand, 🇮🇩 Indonesia, 🇦🇺 Australia, 🇳🇿 New Zealand, 🇬🇧 United Kingdom, 🇩🇪 Germany, 🇳🇱 Netherlands, 🇫🇷 France, 🇧🇪 Belgium, 🇱🇺 Luxembourg, 🇦🇹 Austria, 🇨🇭 Switzerland, and 🇳🇴 Norway. We hope to expand to additional countries as the shop grows.

Are returns or exchanges accepted?

All sales are final. Returns and exchanges are not accepted. If your order arrives damaged or incorrect, please contact info@trinh.studio within 7 days of delivery.

Lost or stolen packages?

Orders are considered fulfilled once accepted by the shipping carrier. trinh studio is not responsible for packages that are lost, stolen, delayed, or misdelivered after shipment.

Unfortunately, refunds and replacements cannot be provided for lost or stolen packages. Please contact the shipping carrier directly to file a claim if applicable.

Can I cancel my order?

We can't accept order cancellations so we ask that you please review your order over carefully before purchasing.

I put the wrong shipping address, can I change it?

If you've inputted the wrong shipping address, email us ASAP at info@trinh.studio with your order number and correct address so we can make that change. We unfortunately can't change it once shipped.

Are commissions available?

Trinh is not open for most personal commissions. However, if you have an interesting project, please reach out to info@trinh.studio.

When are new items released?

Shop updates are announced via @milkytrinh on Instagram. Please plan ahead if you are purchasing anything.

Frequently asked questions

Shipping information?

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery estimates are not guaranteed and may vary depending on destination and customs processing.

Orders are considered fulfilled once accepted by the shipping carrier. If you have an issue with your order, please reach out to info@trinh.studio.

Where do you ship?

Are returns or exchanges accepted?

All sales are final. Returns and exchanges are not accepted. If your order arrives damaged or incorrect, please contact info@trinh.studio within 7 days of delivery.

Lost or stolen packages?

Orders are considered fulfilled once accepted by the shipping carrier. trinh studio is not responsible for packages that are lost, stolen, delayed, or misdelivered after shipment.

Unfortunately, refunds and replacements cannot be provided for lost or stolen packages. Please contact the shipping carrier directly to file a claim if applicable.

Can I cancel my order?

We can't accept order cancellations so we ask that you please review your order over carefully before purchasing.

I put the wrong shipping address, can I change it?

If you've inputted the wrong shipping address, email us ASAP at info@trinh.studio with your order number and correct address so we can make that change. We unfortunately can't change it once shipped.

Are commissions available?

Trinh is not open for most personal commissions. However, if you have an interesting project, please reach out to info@trinh.studio.

When are new items released?

Shop updates are announced via @milkytrinh on Instagram. Please plan ahead if you are purchasing anything.

Shipping information?

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery estimates are not guaranteed and may vary depending on destination and customs processing.

Orders are considered fulfilled once accepted by the shipping carrier. If you have an issue with your order, please reach out to info@trinh.studio.

Where do you ship?

Lost or stolen packages?

Orders are considered fulfilled once accepted by the shipping carrier. trinh studio is not responsible for packages that are lost, stolen, delayed, or misdelivered after shipment.

Unfortunately, refunds and replacements cannot be provided for lost or stolen packages. Please contact the shipping carrier directly to file a claim if applicable.